Terms and conditions

These conditions define the scope and responsibility of the user when registering as a client in the web space www.ecommerce.alealuz.com

At the time of registering, and consequently, being able to access the Client Area, the user must comply with the established security measures, exempting the Company from any responsibility derived from misuse by the user.

The user is solely responsible for the custody and confidentiality of their passwords, for which they will be obliged to do due diligence to guarantee their security.

The Company is not responsible for possible security errors or damage to the user's systems and files that may arise from the detection of a virus in the user's computer system used to connect and access the contents and services of the Web space of the company, or derived from a poor functioning of the browser or any of its updates.

The Company reserves the right to modify the content of this document, taking into account the security measures implemented, and in general to the normal evolution of information and communication technologies, which may make it necessary to adopt different security measures of those already implemented.

OBLIGATIONS AND RESPONSIBILITIES FOR THE USE OF PASSWORDS AND ACCESS KEYS

1. The access codes generated are solely and exclusively for consultation and contracting of the products offered by the Company. 2. Having access codes to the restricted and identified areas for clients does not confer on them any right to modify, edit and / or alter the content provided in the web space. 3. It is forbidden to carry out any activity that may be considered illicit or illegal, that infringes the rights of the Company or of third parties related to it, or that may violate morality or the rules and security measures implemented in the system. access. 4. In the event of any incident, anomaly or deficiency in the operation of the treatment system and accesses, the user must immediately notify the administrator by email at comercial@alealuz.com for resolution. Incidence is understood to be any anomaly that affects or may affect the security of the data.

PROHIBITED ACTIONS: It is expressly prohibited:

 Communicate to unauthorized third parties, the user identifier and the configured password. Any action carried out by said codes will be understood to be carried out on behalf of the registered user, exonerating the Company from any responsibility or error. In the event that the user suspects that their access identification data may have been corrupted, they must immediately notify the Company for its immediate modification.  Destroy, alter, disable or in any other way damage the data, programs or electronic documents that the company makes available to the user in compliance with the relationship of provision of services maintained.  Use the system to try to access restricted areas of the computer systems of the Company or of third parties related to it.  Introducing, into the Company's computer system, programs, viruses, macros or similar that cause or are likely to cause any type of alteration in the systems.  In the environment of the Web space, enter, download from the Internet, reproduce, use or distribute computer programs not expressly authorized by the Company, or any other type of work or material whose intellectual or industrial property rights belong to third parties, when not authorization is available to do so.  Delete any of the programs legally installed by the Company through its Website.  Any other activity expressly prohibited in this document, in the rules on data protection or in the Instructions of the Spanish Agency for Data Protection, or contrary to the Law and Public Order.

The Company reserves the right to monitor any access to its system, electronically and check, randomly and without prior notice, any access session initiated by a user.

INTELLECTUAL AND INDUSTRIAL PROPERTY: The use, reproduction, copying or any other action of provision and communication of computer programs, navigation systems, structure, designs, codes and any other element of the Company's computer treatment system is strictly prohibited, for the realization of its purposes. In any case, the user does not have any license, as well as any authorization from

reproduction, assignment, transformation or public communication of any type of work or invention protected by intellectual or industrial property, related to the treatment system of the Company.

Object

These general contracting conditions (hereinafter, CONDITIONS), refer to the sale of products offered by ALEALUZ 2003, SL, (hereinafter the COMPANY) with registered office at Calle Bronce 41/43 Pol. Ind. Les Guixeres de Badalona, ​​and with CIF nº B-63.076.111, through its web space www.ecommerce.alealuz.com (hereinafter the WEB SPACE) to which the user has access.

Order management process. Acceptance and contracting

By accepting these conditions, the user guarantees to be over 18 years of age and not have limited capacity to contract the goods and services offered by the Company.

For the acquisition of products and / or services offered, the client must register as a user through the link www.ecommerce.alealuz.com/login indicating their personal data, and at the time of confirmation of the purchase, they must indicate the data and half payment.

At the moment the user formalizes the order, the Conditions are accepted, and therefore the user From the moment of acceptance, the user acquires the status of CLIENT of the company, accepting each and every one of the Conditions contained in the website, guaranteeing that it is a person with the capacity to contract. Likewise, you state that you have read and understand these conditions, being at your disposal, even after the purchase is made through the link provided together with the order confirmation via email provided by the Customer, thus formalizing the purchase, so that the The company will keep the records of acceptance, payment and shipment status of the order. These conditions will be permanently accessible.

Therefore, the company undertakes to confirm to the user, via email, the effective completion of the purchase, within 24 hours from the acceptance of these conditions. Likewise, a copy of this text will be made available to the user in the manner described above.

All the products offered through the web space are identified, including the breakdown of the price and applicable taxes, throughout the purchase process.

Any product offered subsequently by the company must be the subject of a new contract, the company reserving the right to modify these conditions whenever there is cause or reason for it, informing the client of said changes reliably by means of the email address facilitated. For this reason, the user must carefully read the conditions each time they proceed to contract a product or service.

Shipping and delivery

The shipment will be processed once the payment of the order has been received, passing the indications to the warehouse. Delivery is estimated within a period of approximately 24 to 48 hours in the Peninsula, from the date of payment confirmation, and except for exceptions and a maximum of 30 days, in the Peninsula and the Balearic Islands.

The terms may vary depending on the specific circumstances of each order. In particular, transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.

The order will be delivered to the address that the Customer has indicated in the purchase form, the Company being exempt from any responsibility in the event that the data of the place of delivery is not correct, apart from those cases in which the failure is directly attributable to the Company with the corresponding means of proof.

Price and shipping costs

The prices applicable to each product are those indicated on the website on the date of the order. All prices and fees include applicable taxes.

The company reserves the right to modify the prices and descriptions of the products or services, when it deems it appropriate and when so indicated by the supplier brands that the company markets.

Regarding shipping costs, these will appear broken down into the full price once the order is confirmed and the payment has been checked and made.

Withdrawal

The client may withdraw from her order within 14 calendar days following formalization, at no cost provided that the corresponding.

Return acceptance number, through the form that will be sent to your email after making the purchase.

The refund of the amount paid for the order will be made in the same form of payment used for the purchase.

Return

In any case, the return of a product will proceed, within thirty days from the formalization of the purchase, when it does not meet the customer's expectations, in which case the customer must pay the shipping costs derived from said return.

In the event that the return responds to the receipt of an item other than the one requested by the customer and delivered by mistake by the company, or in the event that a product has reached the customer broken, damaged or in conditions that make it impossible to use, the The company will take care of collecting it at your home, replacing it with another in good condition, without additional charges.

To start the return procedure, the Customer must communicate said intention to return by email to info@alealuz.com indicating the invoice number, product and reason for the return.

Upon receipt of the return request, the Company will proceed, if correct, to generate a return acceptance number by means of which it will be sent to the company's address or for its restitution.

The return of items will not proceed:

 After the withdrawal period has elapsed.  When they have been opened, used or do not keep their original seal or packaging.  In the case of personalized goods or that due to their nature, cannot be returned or may deteriorate or expire quickly.

Obligations of the parties

The client guarantees the veracity and accuracy of the data provided through the registration forms provided on the website, exempting the company from any responsibility derived from its incorrectness or falsehood.

In any case, the client must pay the price of the products purchased, regardless of whether, where appropriate, a claim has been processed by email to info@alealuz.com, not being exempt from this obligation.

Faced with the possible rejection of the shipment by the customer, the carrier will record such circumstance, and the company will not be obliged to reimburse the amount paid for shipping costs, being assumed by the customer.

The offers will be valid for the period specified in the website. The company will duly inform the number of stocks subject to the corresponding offers, having to inform, in case they are exhausted, the number of stocks before the offer end date, and supplying, after agreement with the client, a product or quality service and equivalent price.

The company will not be responsible for interruptions, delays, errors and other inconveniences that are not directly attributable to it, such as problems derived from the connection software, computer system, modem, electricity, or telecommunications networks.

Failure to comply with any of these conditions may lead to the withdrawal or cancellation of the Services by the company without the need for prior notice to the Client and without giving him the right to any compensation.

Applicable law and jurisdiction

In the event that any conflict or discrepancy arises in the interpretation or application of these conditions, the Spanish regulations applicable to the relationship with consumers will apply. In the same way, the Courts and Tribunals of Barcelona will be competent for the resolution of conflicts derived from these conditions, which, where appropriate, will hear the matter, and will be those provided by the applicable legal regulations.